TUTTLE CLICK AUTOMOTIVE GROUP is in need of experienced Service
Advisors/Writers to join team!
As a Service Advisor you will greet customers on the service drive and determine requested and/or needed service for customer vehicle while providing exceptional customer service. You must be knowledgeable of product and have the ability to achieve high customer satisfaction scores, while also able to sell needed repairs in a timely manner. Strong documentation skills and solid communication skills while working with customers, have the ability to Listen, Empathize, and Act on a number of different automotive related situations daily.
CHRYSLER or FORD experience is a plus.
Reynolds & Reynolds/ERA Ignite experience a plus.
POSITION SUMMARY: Meets customers on the service drive and determines requested and/or needed service for their vehicle. Completes assorted paperwork; routinely tracks customer's vehicle while in the service areas and follow-up with customer by telephone or via face-to-face interaction with the customer; follows all federal, state and local regulations regarding OSHA guidelines, safety requirements and consumer vehicle awareness and follows all state, federal and DMV laws and regulations and adheres to all company policies, procedures and ethical standards and established industry guidelines; answers all telephone inquiries of customers, vendors and co-workers; maintains pending repair order paperwork by using a standard filing system that is available for immediate reference and retrieval; safely drives vehicles on pre-established routes; physically, manually and auditory inspects vehicles and identifies any additional technical work that may be required, plus any defects, flaws, blemishes and damage either on the exterior or interior of the vehicle.
Benefits: (Full - Time)
We have an immediate openings for LOT
This is an entry level position to a great career opportunity and starting pay is above Minimum Wage!
Full -Time positions are available in our Irvine locations.
Part-Time positions are available in our San
Juan Capistrano location.
No experience needed!
Must be willing to Work Hard
Must be willing to Work Fast and Under a Time Constraint
Must have a Great Attitude
Must have a Clean Driving Record
Must have a Valid California Driver's License
Must be able to arrive at work on time
This is a full time position. The duties will consist of working with service advisors, greeting customers, washing cars, moving cars, putting gas in cars, cleaning of the service bays and service drive.
Taking out the trash, picking up trash around the service department, helping out with anything that needs to be done around the dealership. This list of duties is an example, and does not cover some of the tasks that will be performed. "Note: If this job seems like there is a lot to do, it is. If this job seems to be hard, it is. Do not apply unless you are willing to work hard and are willing to be exceptional.
Benefits: (Full - Time)
Click is need of certified Vehicle Technicians in Irvine, Tustin and San Juan
COME JOIN THE TUTTLE CLICK TEAM
POSITION SUMMARY: Performs vehicle repairs; recommends needed and necessary service and repairs; maintains an honest relationship with satisfied and dissatisfied customers; follows and adheres to the Company's Code of Ethical Behavior and Dealings. Performs assigned work in a safe manner that is consistent with both federal, state, and manufacturer and Company safety guides; advises management of any damaged or unsafe equipment or tools; safely drives vehicles on pre-established evaluation routes; physically inspects vehicles and identify any defects, flaws, blemishes or damage, either on the exterior or interior; obeys all state, federal and DMV laws and regulations. Utilizes PPE and all safety devices.
ESSENTIAL JOB FUNCTIONS:
1.Performs assigned work with speed, accuracy and quality in accordance with factory and dealership standards.
2.Maintains consistent level of competence on vehicle repairs and maintenance.
3.Completes all assigned work in a safe manner consistent with both federal, state, manufacturer and Company safety guides.
4.Advises management on any damaged or unsafe equipment or tools.
5.Safely drives vehicles on pre-established demonstration route.
6.Physically inspects vehicles and identifies any defects, flaws, blemishes and damage either on the exterior or interior.
7.Obeys all state, federal and Department of Motor Vehicles laws and regulations, adheres to all Company policies, procedures and ethical standards and established industry guidelines.
ESSENTIAL JOB REQUIREMENTS:
1.Verbal communication ability to clearly communicate in person and by telephone with co-workers and customers regarding the service requirements of the vehicle.
2.Daily attendance that is consistent, regular and timely.
3.English reading and math skills sufficient to read all contracts and manufacturer's information (approximately 10th grade level).
4.Extensive (up to 6 consecutive hours) standing, climbing, walking and fast walking (approximately a combined 4 miles daily) on cement, usual parking lot surfaces, tile, lino and other interior and exterior flooring surfaces.
5.Repeated, regular and extended bending, twisting, sliding, pushing, pulling, stooping, stretching and reaching.
6.Mentally recalls, tracks and accurately recounts work in progress; the ability to accurately apply pertinent repair information.
7.Completes required forms, documents and reports as needed.
8.Extensive out-of-doors work during daytime and nighttime hours in a variety of weather conditions and temperatures.
9.Cooperative and courteous manner with customers, co-workers and management personnel.
10.Valid driver's license and insurability by employer's carrier.
11.Accurately compares, reads and records identification numbers up to "18" alphanumeric series (i.e., Vehicle Identification Number, part numbers).
Benefits: (Full - Time)
Tuttle-Click Automotive Group